Last updated: January 2025
THIS PRIVACY POLICY DESCRIBES HOW SEATHERDER COLLECTS, USES, AND PROTECTS YOUR PERSONAL INFORMATION. PLEASE READ THIS POLICY CAREFULLY.
SEATHERDER IS AN EVENT SEATING MANAGEMENT TOOL. WE TAKE YOUR PRIVACY AND THE PRIVACY OF YOUR GUESTS SERIOUSLY.
When you create an account, we collect:
When you use the Service to manage events, we store:
We automatically collect certain information when you use the Service:
We may receive information from:
Guest data you upload may contain sensitive information such as:
We use your information to provide and improve the Service:
We may communicate with you for:
We process information to maintain security and meet legal obligations:
We use aggregated and anonymized data to improve the Service:
As an event organizer, you upload guest information to the Service. In this relationship:
Seatherder uses automated processing to provide intelligent seating arrangements. This section explains how our algorithm works, its limitations, and your rights regarding automated processing.
You should be aware of the following limitations of our automated processing:
You have the following rights concerning our automated processing:
For users in the European Economic Area (EEA), UK, and Switzerland, we process personal data under the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account management and service delivery | Contractual necessity |
| Seating algorithm and event management | Contractual necessity |
| Security monitoring and fraud prevention | Legitimate interest |
| Service improvement and analytics | Legitimate interest |
| Legal compliance and record keeping | Legal obligation |
| Marketing communications | Consent (where required) |
Where we rely on legitimate interests, we have conducted balancing tests to ensure our interests do not override your fundamental rights and freedoms.
We do not sell your personal information. We may share data with:
We implement comprehensive security measures to protect your data across our infrastructure.
Security is a shared responsibility. You can help protect your account by:
We retain your data for as long as your account is active or as needed to provide the Service. Below are our standard retention periods:
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account plus 90 days after closure |
| Active events | Until you delete the event |
| Deleted events | Removed within 30 days of deletion request |
| Guest data | Until event deletion or 30 days after account closure |
| Seating history | Until you delete your account (used for cross-event optimization) |
| Email logs | 90 days after sending |
| Support communications | 2 years after resolution |
| Payment records | 7 years (required for tax and accounting purposes) |
| Usage analytics (detailed) | 90 days, then aggregated indefinitely |
You can delete your account at any time through your account settings. Upon deletion:
If you need data deleted sooner for legal or personal reasons, contact us at privacy@seatherder.com and we will work to accommodate your request where possible.
Depending on your location, you may have the right to:
To exercise these rights, contact us at privacy@seatherder.com. We will acknowledge your request within 5-10 business days and provide a substantive response within 30-45 days.
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights:
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
You have the right to lodge a complaint with your local data protection authority (Article 77):
To exercise any of these rights, contact us at privacy@seatherder.com. We will respond to your request within one month, which may be extended by two additional months for complex requests.
We are committed to complying with privacy laws in the jurisdictions where we operate. In addition to GDPR and CCPA/CPRA, we recognize the following privacy frameworks:
If you are located in a jurisdiction with specific privacy laws not listed above, please contact us at privacy@seatherder.com and we will work to address your specific requirements.
Your data may be transferred to and processed in countries other than your own, including the United States where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws, including:
In the event of a security breach involving your personal information that creates a risk of identity theft or fraud, we will:
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a person under 18, we will take steps to delete that information promptly. If you believe we have collected data from a child, please contact us immediately at privacy@seatherder.com.
We may update this Privacy Policy from time to time. For material changes, we will provide at least 30 days advance notice by posting a prominent notice on the Service or sending you an email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
If you have concerns about our privacy practices, we encourage you to contact us first to seek resolution:
If you have questions about this Privacy Policy or our data practices, please contact us through any of the following channels:
We strive to respond to all inquiries within the following timeframes:
Effective Date: January 1, 2025 | Last Updated: January 2025
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