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Terms of Service

Last updated: January 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING SEATHERDER. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SERVICE.



1. Agreement to Terms

By accessing or using Seatherder ("the Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Seatherder ("we," "us," or "our").

We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.

Additional terms may apply to specific features or services. Such additional terms will be presented to you when you access those features and are incorporated into these Terms by reference.

2. Description of Service

Seatherder is an event seating management platform that helps organizers create intelligent seating arrangements for their events. The Service is provided solely as an organizational tool and does not guarantee specific outcomes for your events.

The Service includes features such as:

  • Guest list management and CSV import
  • Intelligent table assignment algorithms with customizable matching preferences
  • Multi-round seating rotation for networking events
  • QR code check-in functionality
  • Email communication tools (invitations, confirmations, reminders)
  • Real-time round timer with pause/resume
  • Guest self-service portal for RSVP and dietary updates
  • Breakout rooms and sessions management
  • Event theming with preset and custom colors
The Service is an organizational tool only. We do not provide event planning advice, guarantee guest satisfaction, or ensure that seating arrangements will meet your specific expectations. You are solely responsible for reviewing and approving all seating assignments before your event.

3. User Eligibility and Accounts

Eligibility

You must be at least 18 years old to use the Service. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

Account Requirements

To use certain features of the Service, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the confidentiality of your login credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access or security breach

Account Restrictions

You may not create an account using false or misleading information, create multiple accounts without our permission, or create an account on behalf of another person without their authorization.

4. User Responsibilities and Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are solely responsible for your conduct and any data, text, or content you submit through the Service.

Prohibited Activities

You may not:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service for any fraudulent, harassing, or abusive purpose
  • Use automated scripts, bots, or scrapers to access the Service without permission
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
  • Introduce viruses, malware, or other harmful code
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service to send spam or unsolicited communications
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Remove, alter, or obscure any proprietary notices or labels
  • Use the Service for any commercial purpose not expressly permitted

Email Communications

When using the email features of the Service, you agree to comply with all applicable anti-spam laws (including CAN-SPAM and GDPR). You are solely responsible for obtaining proper consent from recipients and for the content of your communications.

5. Guest Data and Privacy

As an event organizer using the Service, you are responsible for:

  • Obtaining proper consent from guests before entering their information
  • Ensuring guest data is accurate and up-to-date
  • Complying with applicable data protection laws (such as GDPR, CCPA)
  • Informing guests about how their data will be used
  • Responding to guest requests regarding their personal data
We process guest data on your behalf as a data processor. See our Privacy Policy for details on how we handle data.

6. Subscription, Payment, and Billing

Payment Processing

All payments are processed through Stripe or other third-party payment processors. By providing payment information, you agree to abide by the payment processor's terms of service. We do not store your full credit card information on our servers.

Subscription Plans

Some features of the Service require a paid subscription. By subscribing, you agree to:

  • Pay the applicable fees as described at the time of purchase
  • Provide accurate and complete billing information
  • Authorize us to charge your payment method for recurring fees
  • Keep your payment information current

Automatic Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. You will be charged the then-current subscription price plus applicable taxes.

Price Changes

We may change subscription prices with at least 30 days' advance notice. Price changes will take effect at the start of your next billing cycle following the notice period. Your continued use after a price change constitutes acceptance of the new price.

Refunds

Subscription fees are generally non-refundable. However, we may provide refunds at our discretion for:

  • Technical issues that prevent access to the Service for an extended period
  • Billing errors (duplicate charges, incorrect amounts)
  • As required by applicable consumer protection laws

Cancellation

You may cancel your subscription at any time through your account settings. Cancellation is effective at the end of your current billing period. You retain access to paid features until then. No refunds are provided for partial billing periods.

7. Intellectual Property

Our Intellectual Property

The Service, including its design, features, software, graphics, text, and content created by us, is protected by copyright, trademark, and other intellectual property laws. All rights, title, and interest in and to the Service remain with Seatherder.

Limited License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal or internal business purposes, subject to these Terms. This license does not include the right to:

  • Copy, modify, or create derivative works of the Service
  • Resell, sublicense, or redistribute the Service
  • Use the Service for any commercial purpose not expressly authorized
  • Remove or alter any proprietary notices or branding

Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us an unlimited, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

8. User-Generated Content

Your Content

You retain ownership of the content you upload to the Service, including guest lists, event data, and communications. By uploading content, you grant us a limited license to use, store, and process your content solely for the purpose of providing and improving the Service.

License Grant

The license you grant us includes the right to store, process, display, and transmit your content as necessary to operate the Service. This license terminates when you delete your content or account, except for content that has been shared with or copied by others.

Content Responsibility

You are solely responsible for the content you upload. You represent and warrant that you have all necessary rights to upload such content and that your content does not violate any laws or third-party rights.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • The seating algorithm will produce optimal results for every situation
  • Any errors or defects will be corrected
  • The Service will meet your specific requirements or expectations
  • The results obtained from using the Service will be accurate or reliable

The Service is a tool to assist with event planning, not a guarantee of successful events. You are solely responsible for reviewing and approving all seating arrangements.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEATHERDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
  • Loss of profits, revenue, or business opportunities
  • Loss of data or content
  • Event cancellations or disruptions
  • Guest dissatisfaction or complaints
  • Reputational harm
  • Any damages arising from your reliance on the Service
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

These limitations apply regardless of the legal theory upon which the claim is based, whether we have been advised of the possibility of such damages, and even if any limited remedy fails of its essential purpose.

11. Indemnification

You agree to indemnify, defend, and hold harmless Seatherder and its officers, directors, employees, agents, affiliates, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  1. 1Your use or misuse of the Service
  2. 2Your violation of these Terms
  3. 3Your violation of any applicable law or regulation
  4. 4Your violation of any third-party rights, including privacy or intellectual property rights
  5. 5Content you upload to the Service
  6. 6Your failure to obtain proper consent from guests or event attendees
  7. 7Any decisions you make based on information from the Service

12. Arbitration and Dispute Resolution

Binding Arbitration

Except as otherwise provided herein, any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration rather than in court. This includes claims that arose before these Terms.

Arbitration Procedures

The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or by another mutually agreed arbitration provider. The arbitrator's decision shall be final and binding.

Exceptions

Either party may bring claims in small claims court if the claim qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for infringement or misappropriation of intellectual property rights.

Opt-Out

You may opt out of this arbitration agreement by sending written notice to us within 30 days of first accepting these Terms. The notice must include your name, address, and a clear statement that you wish to opt out.

13. Class Action Waiver

YOU AND SEATHERDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both you and Seatherder agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

14. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to them or the Service shall be governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

For any claims not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Delaware.

TO THE EXTENT PERMITTED BY LAW, YOU AND SEATHERDER EACH WAIVE THE RIGHT TO A JURY TRIAL FOR ANY DISPUTES NOT SUBJECT TO ARBITRATION.

15. Termination

Termination by You

You may delete your account at any time through your account settings. Upon deletion, your data will be removed according to our Privacy Policy.

Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:

  • Violation of these Terms
  • Violation of applicable law
  • Fraudulent, harassing, or abusive behavior
  • Extended periods of inactivity
  • Technical or security reasons
  • At our sole discretion for business reasons

Effect of Termination

Upon termination:

  • Your right to access the Service immediately ceases
  • No refunds will be provided for any prepaid fees
  • You remain liable for all obligations incurred prior to termination
  • We may delete your data according to our retention policies
  • Provisions that should survive termination (including limitation of liability, indemnification, arbitration, and governing law) will remain in effect

16. Modifications to Terms and Service

Modifications to Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

We may add, change, or remove features and functionality without prior notice. The Service may become unavailable due to maintenance, updates, or technical issues. We provide no specific uptime guarantee, and you are responsible for maintaining your own backups of any data.

Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by:

  • Posting a notice on the Service
  • Sending an email to your account email address
  • Displaying a notification when you access the Service

Continued use of the Service after changes take effect constitutes acceptance of the new terms. If you do not agree to the changes, you should stop using the Service and delete your account.

17. Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms remain in full force and effect.

18. Entire Agreement

Complete Agreement

These Terms, together with our Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and Seatherder regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Seatherder.

Assignment

You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may freely assign these Terms at any time without notice or consent.

Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

19. Additional Provisions

No Professional Advice

You acknowledge and agree that Seatherder provides an event management tool only. We do not provide event planning, hospitality, or professional advice of any kind. You are solely responsible for all decisions regarding your events, including seating arrangements, guest management, and communications.

Third-Party Services

The Service may integrate with or contain links to third-party services (such as payment processors or email services). We are not responsible for the content, policies, or practices of any third-party services. Your use of such services is at your own risk and subject to their respective terms.

Data Backup

While we take reasonable measures to protect your data, you are responsible for maintaining your own backups of any content or data you upload to the Service. We are not liable for any loss of data.

20. Contact Information

If you have questions about these Terms or need to send legal notices, please contact us:

Mailing Address

Seatherder
390 NE 191st St, STE 18899
Miami, FL 33179

For arbitration opt-out notices, please send written notice within 30 days of accepting these Terms to the email or mailing address above.

21. Acknowledgment and Acceptance

Acknowledgment

By using the Service, you acknowledge that you have read these Terms in their entirety and understand that:

  • Seatherder is an event management tool, not a professional advisory service
  • You are solely responsible for reviewing and approving all seating arrangements
  • You are responsible for obtaining proper consent from guests before entering their data
  • The Service is provided for organizational purposes only
  • You bear sole responsibility for decisions made based on information from the Service
  • You agree to the arbitration agreement, class action waiver, limitation of liability, disclaimers, and indemnification provisions contained herein

Acceptance

Your access to and use of the Service constitutes your acceptance of and agreement to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.


Effective Date: January 1, 2026 | Last Updated: January 2026 | Version: 1.0

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